We've seen this a few times and there's not much we can do. There is likely a system-level problem keeping you from installing the drivers for the USB stick. A refresh of the operating system is often needed. This occurs because there is a system-level problem between the operating system and Garmin's drivers for the ANT+ stick. Make sure that you test that ANT stick on more computers and USB ports on your computer before you reach this drastic level of refreshing your OS. If the drivers are installed properly, but TrainerRoad cannot find the ANT+ USB stick, there may be conflicting programs as only one program can access the ANT+ USB stick at a time.Ĭheck for Garmin ANT Agent, or Garmin Express in the system tray. If that program is on, make sure you exit it. See screenshot examples below, or watch this video on How to Disable Garmin ANT Agent. With Garmin Express, you'll need to make sure that it's closed fully, and not running in the background, which it can default to. Please read the article linked for detailed instructions and a driver download.Check your system taskbar to ensure that it isn't running. If the above troubleshooting has not resolved the issue, downloading and installing fresh drivers may resolve the issue also. See this article for manual driver installation instructions. There are some Windows computers that will give this error when inserting a new ANT+ dongle. (Be sure to test without a USB extension cable, or with a different adapter if you are using one in your setup). If another App or the computer cannot find your ANT+ USB Dongle, you will need to purchase another ANT+ Dongle. You can also go into your device settings page on your computer to see if the computer is recognizing your ANT+ dongle. If it is working there, then we have a different issue. The easiest way to check and see if your ANT+ dongle is working is to pull up another program that uses an ANT+ dongle. This should reinstall the driver automatically. Wait a few seconds before reinserting it. Then click Uninstall.Īfter uninstalling, remove the ANT+ dongle. This might also resolve the issue.įind the ANT+ USB stick in the Device Manager, right-click on it and select Uninstall Device.īe sure to check "Delete the driver software for this device". You can uninstall the current driver and then reinstall it. This usually happens automatically, but on occasion, the driver is out of date.įind the USB device, right-click on it, then update the driver. If you've gotten to this point in troubleshooting and your ANT+ dongle still isn't being recognized in Windows, you can try updating the driver. *note this applies only to Windows installations. On Occasion the old FitBit Application for desktops.ANY Training App you can run on your desktop (Elite Mapping Software for Elite Trainers).Here are the programs you need to be aware of that commonly hold onto the ANT+ Dongle aggressively. ANT+ dongles are very monogamous and will not share with other programs or Apps. Any program that requires an ANT+ dongle must be closed out all of the way. These programs will hold onto that ANT+ dongle even when they are minimized. There are a few programs that also use ANT+ dongles. If you're using a USB extension cable or adapter, try plugging the dongle into the computer directly, or using a different adapter. Do this a few times or chose a different USB port on your computer. Our first step in troubleshooting this process is to simply unplug and then plug the dongle back in. There are times when the ANT+ USB and the SYSTM app just don't want to play together nicely. Here are some troubleshooting tips to try to get yours working properly. ANT+ dongles can be quite finicky at times.
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